Policy Agreement

 

Download our Agreement

Whatever the occasion, Divine Dish extends the extra effort required to ensure that your event is truly enjoyable. Our goal is to meet all of your specific needs. If it’s important to you, it’s important to us. Our Staff takes great pride in providing excellent food and services.

 

The following policies have been established to help us to accommodate you best. We encourage you to read them carefully and present us with any questions so we can avoid any last minute confusion.

 

 

Deposits

 

Upon contract acknowledgment we require a 50% deposit to secure your date.  Final payment and final headcount are required two weeks prior to your event.  No guarantee to secure your event date will be made until Divine Dish receives the deposit.

 

Deposits are non-transferable. All cancellations and refunds are treated according to the timetable below. All cancellations must be in writing and will be effective when received at our office. Refunds will be issued only to the person or entity who submitted the original payment.

 

Refunds of deposit are permitted in the following:

 

  • 90 days or more prior to event -100% of deposit is refundable
  • 89-30 days to the event -50% of deposit refundable
  • Less than 30 days prior to the event – No Deposit refunded

 

 

Additional Fees

 

Divine Dish charge additional fees based on the type of event. These fees are not factored into the food or menu prices and are presented to the customer separately. Additional fees may include, but are not limited to servers, bussing services, cake cutting, rental equipment, and delivery charges.

 

 

Additional Service Charge (optional)

 

Additional Services include a twenty percent (20%) addition to menu items. Services include, wait staff, event set-up and take down, and clean up. Third party additions such as table cloths, dishes, etc. are not included and will be billed separately.

 

 

Travel Charges

 

An additional charge will be required if traveling outside our service area, and will vary based on distance. This charge will determined in advance and disclosed to you by your Catering Manager.

 

 

Gratuity “TIPPING”

 

Gratuity is optional and at the customer’s sole discretion. Gratuity is appreciated by all our staff and is pooled in a fund that benefits all cooking, preparation and service staff providers.

 

 

Taxes

 

Applicable state and local taxes will be added to your bill. Groups requesting tax exemptions must be submit current acceptable documentation of their tax-exemptions status prior to their function.

 

 

Guest Count Guarantee

 

We will ask for an estimate number of guests at the time you reserve the date in order to provide you with the highest quality food and service. We will require a guaranteed counts two weeks before the event.

 

Accurate counts are required to ensure there will be no inconveniences for your guests.  All charges will be based on the guaranteed minimum or actual number of guests served, whichever is greater.

 

 

Food Safety

 

It is the policy of Divine Dish LLC catering to prohibit clients/guest to take any food items home at any time including “leftovers” items from a buffet, etc. The National Restaurant Association guidelines and local health regulations will be strictly enforced. Please understand that these restrictions are designed to ensure the safety of you and your guests and your complete cooperation is appreciated.

 

 

Extending Service Time

 

All pricing assumes that food served will begin within fifteen (15) minutes of the time stated and that tables will be cleared immediately following the conclusion of the meal, unless otherwise stated within the function contract. Buffet dinners will be served for two (2) hours.

 

Any delay in the service time can and will affect the quality of food. We cannot emphasize enough the importance of timely service execution at your event.

 

 

After reviewing the above policies and attached menus, it is necessary to forward the signed CATERING POLICY AGREEMENT. Please complete the information required with your deposit. We will sign and return this form to you as an acknowledgment of your event.

 

Thank you for choosing the Divine Dish to cater your event!

 

 

DIVINE DISH

 

Download our Agreement

Whatever the occasion, Divine Dish extends the extra effort required to ensure that your event is truly enjoyable. Our goal is to meet all of your specific needs. If it’s important to you, it’s important to us. Our Staff takes great pride in providing excellent food and services.

 

The following policies have been established to help us to accommodate you best. We encourage you to read them carefully and present us with any questions so we can avoid any last minute confusion.

 

 

Deposits

 

Upon contract acknowledgment we require a 50% deposit to secure your date.  Final payment and final headcount are required two weeks prior to your event.  No guarantee to secure your event date will be made until Divine Dish receives the deposit.

 

Deposits are non-transferable. All cancellations and refunds are treated according to the timetable below. All cancellations must be in writing and will be effective when received at our office. Refunds will be issued only to the person or entity who submitted the original payment.

 

Refunds of deposit are permitted in the following:

 

  • 90 days or more prior to event -100% of deposit is refundable
  • 89-30 days to the event -50% of deposit refundable
  • Less than 30 days prior to the event – No Deposit refunded

 

 

Additional Fees

 

Divine Dish charge additional fees based on the type of event. These fees are not factored into the food or menu prices and are presented to the customer separately. Additional fees may include, but are not limited to servers, bussing services, cake cutting, rental equipment, and delivery charges.

 

 

Additional Service Charge (optional)

 

Additional Services include a twenty percent (20%) addition to menu items. Services include, wait staff, event set-up and take down, and clean up. Third party additions such as table cloths, dishes, etc. are not included and will be billed separately.

 

 

Travel Charges

 

An additional charge will be required if traveling outside our service area, and will vary based on distance. This charge will determined in advance and disclosed to you by your Catering Manager.

 

 

Gratuity “TIPPING”

 

Gratuity is optional and at the customer’s sole discretion. Gratuity is appreciated by all our staff and is pooled in a fund that benefits all cooking, preparation and service staff providers.

 

 

Taxes

 

Applicable state and local taxes will be added to your bill. Groups requesting tax exemptions must be submit current acceptable documentation of their tax-exemptions status prior to their function.

 

 

Guest Count Guarantee

 

We will ask for an estimate number of guests at the time you reserve the date in order to provide you with the highest quality food and service. We will require a guaranteed counts two weeks before the event.

 

Accurate counts are required to ensure there will be no inconveniences for your guests.  All charges will be based on the guaranteed minimum or actual number of guests served, whichever is greater.

 

 

Food Safety

 

It is the policy of Divine Dish LLC catering to prohibit clients/guest to take any food items home at any time including “leftovers” items from a buffet, etc. The National Restaurant Association guidelines and local health regulations will be strictly enforced. Please understand that these restrictions are designed to ensure the safety of you and your guests and your complete cooperation is appreciated.

 

 

Extending Service Time

 

All pricing assumes that food served will begin within fifteen (15) minutes of the time stated and that tables will be cleared immediately following the conclusion of the meal, unless otherwise stated within the function contract. Buffet dinners will be served for two (2) hours.

 

Any delay in the service time can and will affect the quality of food. We cannot emphasize enough the importance of timely service execution at your event.

 

 

After reviewing the above policies and attached menus, it is necessary to forward the signed CATERING POLICY AGREEMENT. Please complete the information required with your deposit. We will sign and return this form to you as an acknowledgment of your event.

 

Thank you for choosing the Divine Dish to cater your event!

 

 

DIVINE DISH